Conceptual Framework for Financial Inclusion
Definition
Financial inclusion is the process through which the entire Mozambican population acquires knowledge of, gains access to and effectively uses financial products and services provided by financial institutions in a responsible, safe and sustainable manner, thereby contributing to improved quality of life and well-being.
Vision
To establish a pathway towards access to and use of quality and affordable financial products and services, underpinned by knowledge, trust and security and provided responsibly, contributing to sustainable and inclusive economic growth and the well-being of the entire population.
Objective
To provide mechanisms for identifying policy measures and priority actions to ensure knowledge of, access to and use of safe financial services, involving all relevant sectors, with a view to building a financially informed and included society in Mozambique. In addition, the Strategy seeks to establish monitoring and evaluation mechanisms and a coordination framework for the various sectors involved.
National Financial Inclusion Strategy 2025–2031
The National Financial Inclusion Strategy (NFIS) 2025–2031 provides the national framework for promoting financial inclusion in Mozambique. The Strategy builds on the progress achieved during the 2016–2022 period and adopts a more comprehensive approach that goes beyond access to place greater emphasis on the effective use of quality financial products and services, digitalisation, innovation, green finance, financial and digital literacy, and stronger consumer protection.
Implementation of the NFIS 2025–2031 is structured in two phases. The first phase, covering 2025–2027, prioritises the continued expansion of financial products and services, including access to insurance, the promotion of digital financial services, increased access to credit, the promotion of green finance, implementation of the National Financial Education Programme, improved data protection measures and strengthened digital security. The priorities for the second phase (2028–2031) will be defined on the basis of the findings of the mid-term review.
Strategic Pillars
Pillar 1 – Expand Access to Financial Products and Services
This pillar seeks to increase the availability and proximity of financial services, particularly in rural and underserved areas. Key priorities include expanding access points, promoting digital financial services, increasing account ownership through appropriate KYC mechanisms, and accelerating access to national identification documents.
Pillar 2 – Increase the Use of Accessible, High-Quality Financial Products and Services
This pillar seeks to ensure that financial products and services are not only accessible but also suitable, of good quality and competitively priced. Priorities include digital financial inclusion and digital payments, increased access to credit, improvements in the investment environment, expansion of insurance and microinsurance, promotion of savings, broader pension fund and social security coverage, and promotion of green finance.
Pillar 3 – Promote Financial Literacy
This pillar seeks to increase the knowledge, capacity and confidence of the population to make informed financial decisions and use financial products and services effectively. Activities will be carried out primarily under the National Financial Education Programme and will cover topics such as savings, insurance, investment, climate change and inclusive green finance.
Pillar 4 – Strengthen Consumer Protection and Confidence in Financial Services
This pillar seeks to strengthen confidence in the financial system through greater transparency, data protection, digital security, and stronger supervision and regulatory enforcement. It also includes raising consumer awareness of their rights and ensuring that institutions provide clear and understandable information on fees, charges, advertising and contractual terms.
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